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Challenges:
- 30+ office locations
- Separate voice and data providers
- Lack of change management process
- Tracking and paying more than 60 different monthly invoices
eXemplify Solution:
- Audit and Discovery found that 14 locations were about to expire
- Developed comprehensive scope of work and sent RFP to select suppliers
- Reviewed responses and developed a “Decision Matrix” for client
- Negotiated a Master Service Agreement with client-selected provider, enabling them to seamlessly add new and existing locations, as needed
- Provided project management of entire implementation
Results:
- eXemplify’s solution saved the client $130,000 over the contract period
- Consolidated invoicing from a single carrier improved efficiency
- Implemented change management procedures
- Streamlined with a single point of contact