IT services have become an indispensable part of the business landscape in small, mid-sized, and large companies alike. The need for IT infrastructure and support is a fact of life in the digital age, but the key question facing many organizations is whether it’s better to hire permanent staff or […]
How Can IT Drive Value and Customer Loyalty for SMBs?
According to 77 percent of small business owners, their business’s long-term success depends greatly on forging mutually beneficial relationships with customers. The formula for those relationships is deceptively simple: businesses must provide products and services that speak directly to the unique needs of each individual customer. In particular, owners who […]
MSPs: Strategies to Avoid 4 Common Pitfalls
Managed service providers (MSPs) need to constantly adapt to the shifting needs of their clients, particularly since technology is evolving at such a rapid pace. This demands a proactive approach–one that anticipates and preemptively solves the most common problems that MSPs face in building, maintaining, and growing their businesses. Threat #1: […]
The Perfect Team of Cloud and VoIP Communications
Cloud computing is revolutionizing business operations. Companies can now carry out business transactions in real time at separate, often distant, locations, without losing control over their networked services. The cloud’s revolutionary potential is especially evident in the Voice over Internet Protocol (VoIP) services it offers businesses in place of traditional […]
Managed Service Providers Help SMBs Create Strong Cyber Security Measures
Cybersecurity is a salient issue in today’s communications landscape, and it’s particularly important for small and mid-sized businesses to protect their digital interests. Smaller organizations traditionally have been more vulnerable to breaches than bigger companies, which have more resources to dedicate to IT security. However, by making the right investment, […]
Year-End Strategies for VARs
It is often said that “competition improves the breed”—this is certainly true for value-added resellers (VARs). Although most VARs know what it takes to succeed in today’s highly competitive environment, there’s always room for improvement. With a greater focus on customer loyalty and improved profit margins, the average VAR would […]
Managed Service Providers: 4 Tips to Satisfy Customers
Managed service providers (MSPs) face unique challenges when it comes to satisfying and retaining customers. Because MSPs create custom service packages for individual clients, there’s no single, universal customer retention strategy that will work in every case. Instead, MSPs need to employ ingenuity and strategy to create and maintain client […]
Supply Chain Analytics as a Managed Service
Most enterprise-level businesses have their own analytics solution to better leverage the glut of supply chain-related data available in the modern marketplace. Many smaller businesses, however, just can’t justify either the expense of setting up in-house analytics capabilities or the overhead of maintaining them. Unfortunately, as a result, many of […]
The Hybrid VAR: Where the Cloud Meets Sales
Companies that resell or have had a third-party channel handling products/services on behalf of an end-user are familiar with the concept of a value-added reseller (VAR). Indeed, VARs came of age in the IT era, when the main focus was selling a piece of hardware or software. But as cloud computing has […]
How to Harness the Power of Increased Bandwidth
In less than a decade, network speeds have increased exponentially, kicking open the doors of opportunity for small- and mid-sized businesses willing and able to harness the power of increased bandwidth. Less than 10 years ago, most small- and medium-sized businesses only had access to bandwidth of about one megabit-per-second. […]
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