If your customers are considering upgrading in their voice solutions, congratulations. It’s the right time to make such considerations, as large portions of the market either already have or are currently considering such upgrades. Here are some helpful tips when talking to customers who are mulling an upgrade.
Why Should They Upgrade Voice Solutions?
Upgrading voice solutions now could keep your customers in business tomorrow.
Be ready for changes. Making the proper upgrades now should put your customers in a better position for when even more new material emerges as current systems have greater future-proofing elements. Some elements of voice services even protect against disaster by allowing for remote operations.
Be a better communicator. Voice-driven personal assistants provide help for incoming callers and users within the company, and voice solutions can even be part of an analytics program to teach a company what its customers really want.
Be better served. New voice solutions can be customized on several fronts, producing a solution that fits the business much better than many legacy systems can.
What Should Businesses Look for in a Voice Solutions Upgrade?
Every company is different, but there are some common threads to look for when helping your customers select voice technologies.
How it’s set up. Business voice over internet protocol (VoIP) comes in two different flavors: session initiation protocol (SIP) and hosted private branch exchange (PBX). SIP trunking works well for businesses with a PBX in place already, while hosted PBX provides the services of a PBX.
What services it provides. Not everyone will need full hosted call center services, but those who do will often find several varieties available. Consider just what’s needed, and what isn’t, to make the best call here.
What kind of backup is available. A new shift in voice solutions means an opportunity to introduce new services. Redundancy, for example, protects against outages and improves the chance your customers can keep running even when their competitors can’t.
Getting started upgrading voice solutions is as easy as getting in touch with eXemplify. One of eXemplify’s main suppliers, Granite, is the number one consolidator of plain old telephone service (POTS) in the United States. That kind of leadership makes it an excellent choice for bringing voice services into this new world of communications technology. So just drop eXemplify a line to put the power of Granite to work in your customers’ voice solutions packages.