Serving Up a True Telecom Strategy for a 700+ National Restaurant Chain

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Challenges:

Undocumented telecom inventory
Lack of change management process
1500+ invoices to manage each month
Hundreds of contract dates
Inconsistent/unpredictable costs per site
Multiple telecom carriers
Multiple account reps

eXemplify Solution:

Audited all locations
Managed the RFP process
Compared pricing across numerous providers
Developed a “Decision Matrix” to guide the client in selecting the best supplier
Managed implementation
Managed invoice review
Provided tier 1 customer support

The best part? eXemplify services cost the client nothing.

Results:

Saved $1.1 million in voice services over contract term
No charge for audit, which saved an additional $100,000
Consolidated invoices, which eliminated costly management fees
Predictable rates for existing and future lines
Improved customer service