The pandemic pushed every company’s digital transformation plans forward, whether they had initiated those plans or not. Even industries that traditionally tend to lag behind on technology investments were forced to embrace cloud technology simply to stay afloat. Digital transformation is a concept that is hard to pin down, because […]
4 Tips Service Providers Can Use to Improve Customer Support
It’s no secret in today’s technologically advanced marketplace that consumers have higher expectations than ever before when it comes to the quality customer experience. Companies often tout their high priority approach to customer support, but the proof is truly in the experience. The reality is very simple: if your clients […]
Unified Communications Trends Shaking the Industry
What are you doing to stay relevant as the IT landscape changes? When it comes to unified communications and collaboration, things move fast, which is why it’s important to stay on top of this issue. The traditional approach to unified communications is to simply define the requirements and go after […]