The landscape of customer service is changing rapidly, and contact center as a service (CCaaS) has emerged as a pivotal solution for businesses aiming to thrive in the new CX-driven era. CCaaS represents a seismic shift in how customer interactions are managed, offering a blend of flexibility, efficiency, and technological […]
Two Reasons You Need Unified Communications
If you’re anticipating an upgrade to your communications technology or if you’re a new business just starting out, you should be considering unified communications. It’s a cloud-based communications solution that requires little initial investment and can be scaled up or down according to your needs. While affordability and scalability are […]
4 Tips Service Providers Can Use to Improve Customer Support
It’s no secret in today’s technologically advanced marketplace that consumers have higher expectations than ever before when it comes to the quality customer experience. Companies often tout their high priority approach to customer support, but the proof is truly in the experience. The reality is very simple: if your clients […]
Assist Your Customers in Knowing What to Look for in Vendor Contracts
Your customers have most likely heard about it, and maybe even experienced it: predatory vendors who prioritize costly charges rather than establishing a close working relationship that is mutually beneficial. Don’t let your customers be the victim of bad vendor contracts, seek out partners that are trusted Technology Services Distributors […]
What Types of Businesses Should Utilize UCaaS and Why?
Modern businesses have varied and unique communications needs. Whether you are looking to save money, increase security, or optimize your usage of the cloud, UCaaS could be the solution you seek.
The Future of Video Collaboration
In recent years, video conferencing has become an essential tool for companies throughout the globe. It is a must-have feature for any business Voice over Internet Protocol (VoIP) suite, and is one that continues to grow and evolve rapidly. More businesses are relying on video conferencing technology thanks to the […]
VoIP: An Attractive Solution for an Increasing Number of Businesses
An increasing number of businesses are deploying Voice over Internet Protocol (VoIP) solutions across a wide range of industries. This represents a golden opportunity for managed service providers (MSPs) in the area of reselling, and it is crucial that MSPs understand the dynamics behind this mass migration to the technology. A […]
MSPs: Ensure the Success of Mobile Cloud Applications
In this cloud-friendly era, managed service providers (MSPs) are tasked with the challenge of providing customers with an accessible, secure, and flexible means of accessing data in the cloud. Thanks to the abundance of mobile devices, mobility and mobile applications are a key part of this cloud access. Users must […]
How MSPs Can Build More Profitable Businesses
Managed service providers (MSPs) are benefiting in a big way from cloud technologies, and one key trend that has emerged among businesses is a move away from transaction-based resellers to longer-term partner-managed models. As such, many value-added resellers (VARs) are seeking to re-brand themselves as MSPs, but face significant transitional […]
Extracting Meaning from IT Metrics
Over the past 10 years, technology has triggered a sea of change in the way businesses deal with information management. The emergent landscape has created unique challenges for chief information officers (CIOs), who are tasked with extracting meaning from a growing and increasingly abstract field of metrics. By viewing system […]