Failure can strike at any time for just about any reason. This is especially true in the world of IT, where hardware, software, and even personnel failures are commonplace. The key to overcoming adversity caused by an unexpected failure is to have a safety net in place for support. Backup […]
What Types of Businesses Should Utilize UCaaS and Why?
Modern businesses have varied and unique communications needs. Whether you are looking to save money, increase security, or optimize your usage of the cloud, UCaaS could be the solution you seek.
Highlighting the Need for IT Resilience with Disaster Recovery
In today’s interconnected world, there are so many online threats that it’s only a matter of time before an organization suffers an outage. Having an effective disaster recovery plan is critical for resolving breaches and service failures. However, IT resilience is essential for keeping an organization’s data intact and business […]
In the IT Environment, Cyber Security Is a Team Effort
Having an effective security team is just one part of the cyber security equation. Every person within the organization should be knowledgeable and informed about the latest security threats. Comprehensive security training throughout the entire IT staffing structure enhances the IT security team’s ability to effectively identify and contain potential […]
How SMBs Can Maximize an Investment in Unified Communications
According to a recent Gartner report, it’s expected that worldwide IT spending will remain flat throughout the remainder of 2016. One could take a look at this report and assume that unified communications (UC) services will be on the downswing. On the contrary, businesses are simply refusing to pay for […]
CIO-Driven Outsourcing Brings Opportunity for IT Providers
As CIOs look towards outsourcing as a way to gain crucial skill sets and services, IT solution providers have a golden opportunity to step up to the plate and offer their portfolio of solutions and services. Identifying In-Demand Skills Of the 3,352 global CIOs and technology leaders polled in a recent […]
What MSPs Must Do to Create Greater Business Value
Jake Sorofman, research director at Gartner, recently noted that customer experience is the new competitive battlefield in today’s IT market. As a result, most managed services providers (MSPs) are placing less emphasis on product and service differentiation and more on customer retention and ongoing business growth. The hypercompetitive IT arena […]
How the Cloud Keeps Disasters at Bay
Disasters can come at any given moment in just about any form. Natural disasters, malware or hacking attacks, and human error are all causes of IT downtime and data loss. Utilizing cloud technology can help keep the effects of these disasters at bay. Cloud-Based Applications Are Always Available Local programs on […]
IT Leaders as Enterprise Innovators
The role of IT in the enterprise is constantly changing, and some key shifts in mindset are necessary in order for IT to remain relevant and useful to the organization as the industry evolves. IT is no longer just a department that equips employees with pre-defined lists of tools; IT […]
Flipping the MSP Sales Script
If there’s one thing that managed service providers (MSPs) can be sometimes, it’s predictable. The typical seasoned MSP already has its time-tested pitch laid out: sell the customer on predictable service levels and costs. But by now, most customers are already aware of the standard cost-saving benefits. These days, companies […]
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