The backup market is rapidly growing, and managed service providers (MSPs) are interested in leveraging this demand to drive sales and revenue. However, selling backup services requires a slightly different approach than selling other types of solutions. When done right, backup sales can become a fast-growing and profitable business. Following […]
8 Ways the Unified Communications Industry Is Undergoing Change
The unified communications (UC) industry is moving at a faster pace than ever before. Vendors have long offered new and improved technologies, but clients have often been slower to adapt to them. That’s beginning to change, and it’s led to an industry-wide shift that is changing the rules of the […]
Managed Patching: A Solution MSPs Can Leverage
Given the major risks posed by the ever-evolving world of cyberattacks and online threats, small to medium-sized businesses (SMBs) understand how important it is to patch their networks. Security patches provide updated protection against the latest threats, making a breach or hijacking of sensitive data less likely. However, many SMBs […]
3 Reasons to Consider Unified Communications in the Cloud
Unified Communications (UC) is poised to generate $12 billion by 2018 while commanding over 62 billion seats, according to Infonetics Research. And like other areas in the industry and current business environment, the trend is toward utilizing cloud-based services as opposed to deploying items in house. In fact, Unified Communications […]
The Strategic Importance of Hybrid Cloud Models
Cloud computing has garnered a great deal of attention, both from businesses and the managed service providers that broker their telecom packages. The public model, in particular, has drawn a lot of interest from businesses looking to hop on the cloud computing bandwagon. However, it is becoming increasingly apparent that […]
The Winning Trio: Effective Pricing Strategies for Managed Services
MSPs play a fundamental role in providing small and mid-sized businesses with the around-the-clock, ongoing support that they need to maintain their IT and telco infrastructure. One of the key advantages of the MSP business model is that it eliminates the need to lock into IT services at hourly rates; this offers significant cost savings […]
Managed Service Providers: 4 Tips to Satisfy Customers
Managed service providers (MSPs) face unique challenges when it comes to satisfying and retaining customers. Because MSPs create custom service packages for individual clients, there’s no single, universal customer retention strategy that will work in every case. Instead, MSPs need to employ ingenuity and strategy to create and maintain client […]