You’ve been contemplating an upgrade to your contact center solution, and you keep hearing a lot of buzz about the cloud contact center. You need to know what it is and what benefits it offers to your company, as well as whether it’s a secure choice given the changing threats […]
Hosted VoIP: The Ups and Downs of a Major Communications Platform
Hosted voice over Internet protocol (VoIP), like most any other communications technology, brings a wide variety of valuable points with it in terms of providing new services at potentially lower costs, and more besides. Yet also, there are some down sides to a hosted VoIP system that need to be […]
What Types of Businesses Should Utilize UCaaS and Why?
Modern businesses have varied and unique communications needs. Whether you are looking to save money, increase security, or optimize your usage of the cloud, UCaaS could be the solution you seek.
How SMBs Can Maximize an Investment in Unified Communications
According to a recent Gartner report, it’s expected that worldwide IT spending will remain flat throughout the remainder of 2016. One could take a look at this report and assume that unified communications (UC) services will be on the downswing. On the contrary, businesses are simply refusing to pay for […]
Unified Communications: A Primer
In the face of tight operational schedules, tighter IT budgets, and the ever-continuing need to meet customer expectations, a growing number of companies across all industries are turning to unified communications (UC). What is UC? Although it’s often treated as a single product, UC encompasses a wide variety of communication […]
The Advantages of Data Center Colocation
Most large-scale enterprises have the financial resources to stay abreast of the latest technological advances. Many of them are even able to purchase and manage their own equipment and host it all at their own facilities, complete with a dedicated workforce. But for smaller companies, an in-house solution is a […]
SIP Trunking Implementation: A Challenge Made Easier
Session Initiation Protocol (SIP) trunking offers a multitude of benefits to businesses that rely on private branch exchange (PBX). However, many businesses find the implementation process to be a bit intimidating, causing them to shy away from implementing SIP trunking altogether. Fortunately, managed service providers (MSPs) have plenty of tools at their disposal […]
Hosted PBX Will Improve Enterprise Communications Now
As enterprise communications technologies continue to grow in popularity, it is critical that IT stakeholders, in turn, have the best infrastructure to support those technologies. One such infrastructure-related technology is hosted PBX. By deploying hosted PBX, businesses can ensure the scalability, functionality, affordability, and usability of their telecommunications solutions. Hosted […]
4 Reasons to Switch to Cloud-based Call Center Software
Recent advances in technology have made it worthwhile to improve the call center, especially for those tasked with ensuring an efficiently run workplace while maintaining staff morale. For those leaders, harnessing the cloud for the benefit of the workplace makes perfect sense. Here are four compelling reasons why making the […]
A Cloud Migration Cheat Sheet for CIOs
Many are sprinting toward cloud adoption at full speed, which can be intimidating to companies moving there at a slower pace. The good news is that a speedy transition to cloud infrastructure isn’t the right solution for every organization. And there are a plethora of best practices to help stakeholders […]