In order to continue growing in visibility and relevance, IT stakeholders must choose and implement solutions that benefit the business as a whole. Given the importance of communications to the enterprise, one of the best ways to implement strategic software choices is through unified communications (UC) tools. Choosing a cloud-based UC service, or Unified Communications as a Service (UCaaS), can be one of the most powerful and beneficial decisions that IT makes.

Before delving into the business benefits of UCaaS, it’s relevant to review its functional advantages. UC tools enable centralized access to multiple communications platforms — such as voice, instant messaging, and video conferencing — from a single platform. While those capabilities are in themselves impressive, there are a few additional benefits related budget, employee flexibility, and productivity that are unique to using a cloud-based UC tool.

Accommodate Budget Needs

UCaaS offers the ability to customize and adjust licenses and budgets to meet enterprise needs in real-time. Companies can better avoid overbuying licenses, since it’s easy to quickly set up a new employee. Additionally, IT can shift from CapEx to OpEx costs, which works better for many enterprise budgets.

Support Employee Needs for Flexibility

The best employees require an increasing amount of flexibility in order to satisfy their needs in today’s work environment. UCaaS makes it easier to centralize interfaces and workflows across different UC tools, thus providing employees with a consistent user experience across platforms.
Workers also require consistent availability of tools regardless of platform. The Software as a Service (SaaS) model of UCaaS means that there are dedicated teams maintaining the integrity of the environment. In the unexpected case of downtime, resources are on hand to mitigate the incident and ensure that employees regain access as quickly as possible.

Maximize Productivity

The business bottom line can certainly benefit from a more productive and efficient technical working environment. UCaaS can be set up relatively quickly and does not require a time- and resource-intensive deployment or upgrade process. This frees up key resources to focus on other priorities. Further, UCaaS customers can instantly access new upgrades and features. This means that patches and fixes can be quickly applied and employees can instantly adopt emerging trends to enhance communication with each other and with clients and prospects.

UCaaS is an innovative technology that can contribute to the overall business by offering budget flexibility, accommodating employee needs, and increasing productivity. Companies that want to both invest in strategic technology and improve overall business processes will benefit from the advantages that UCaaS offers.

eXemplify can help companies fully leverage the benefits of UCaaS across every area of the business. To learn more about how businesses can work with eXemplify to optimize the benefits of UCaaS, contact eXemplify today.